About your Privacy, Disclaimer and Complaints Management

This website is owned and operated by Arthritis Foundation of Australia T/as Arthritis Australia.
Page updated October 2023

Privacy

Thank you for visiting www.arthritisaustralia.com.au. Arthritis Australia respects and is committed  to protecting your privacy. Standard user statistics such as hits, pages viewed, etc. are collected when you visit the site, however your email address is not sourced or stored during this process.

Personal information voluntarily submitted – e.g. when signing up for the newsletter, making a donation or volunteering – is and never will be disclosed to any third party without your express permission. Data, which does not disclose personal details you agree to provide, is compiled and used to help improve this website content, and guide Arthritis Australia’s policies and support services.

 Arthritis Australia supports and is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles. (A copy of the Australian Privacy Principles can be found at https://www.oaic.gov.au/individuals/privacy-fact-sheets/general/privacy-fact-sheet-17-australian-privacy-principles).

For more on Arthritis Australia’s privacy policy and/or to access details of any personal information you have voluntarily submitted to us, please call Arthritis Australia direct on 02 9518 4441. Alternatively you can email us at [email protected]

You can view the Arthritis Australia privacy policy here: Arthritis Australia Privacy Policy

Cookies

A “cookie” is a small file supplied by the Website and stored by the web browser software on your computer when you access the Website. The cookie allows the Website to recognise you as an individual as you move from one page to another. A further explanation of cookies can be found at the website of the Office of the Privacy Commissioner at https://www.oaic.gov.au/. The Website uses a session cookie for maintaining contact with a user throughout a web browsing session.

The Website makes a record of your visit and logs the following information for security and statistical purposes:

• the user’s server address;
• the user’s top level domain name;
• the date and time of access to the website;
• pages accessed and documents downloaded;
• the previous website visited; and
• the type of browser software in use.

No attempt will be made to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s log files.

The Website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies to help analyse how users use the Website. Google Analytics anonymously tracks how visitors interact with this Website, including where they came from, what they did on the Website and whether they completed any transactions on the Website (such as using the Guided Search tool).

The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of compiling reports on Website activity and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Website. By using the Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Disclaimer

The use of information and data contained on this website is at your own risk. While every effort is made to ensure that information or data provided on this site is accurate and current, it is only intended as a guide and not as a substitute for professional medical advice. Before relying on anything you see on this site, you should consult with your doctor or health-care professional, or, if appropriate, obtain some other form of independent verification as to accuracy and completeness. Arthritis Australia makes no warranties or representations, express or implied as to the accuracy or usefulness of the information or data contained on this site, or as to the suitability of that information or data for any particular purpose. Unless otherwise stated, products and services shown on this site have not been vetted or in any way approved by Arthritis Australia. You should exercise careful judgement about whether a product or service is likely to help you personally and you should, where appropriate, take independent advice. Arthritis Australia makes no warranties or representations, express or implied as to the usefulness, fitness-for-purpose or quality of the products or services contained on this site. All material presented on this site is subject to copyright by Arthritis Australia unless sourced from another party where copyright to them is acknowledged. Text and images subject to copyright by Arthritis Australia may be downloaded for personal, non-commercial use. In respect of all other materials, no similar rights are granted. Arthritis Australia makes no warranties or representations, express or implied, that material on this site does not infringe intellectual property rights of any person anywhere in the world. The information and material contained on this website is subject to change at any time, without notice. By providing your contact details during registration, you are consenting to receiving direct marketing unless Arthritis Australia is informed otherwise. These clauses are intended to extend, in their effect, to any other site to which this site is linked and should be read accordingly. For more information on this disclaimer please call Arthritis Australia on 02 9518 4441 or email [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

For additional information on arthritis please contact your local arthritis office on 1800 011 041.

Complaints Management

If you have a question or concern, please contact us using the contact information below.

Email: [email protected]

Post: PO Box 550 Broadway NSW 2007

If you have contacted us and your question or concern has not been resolved, you may make a complaint. We will consider your complaint to determine whether there are simple or immediate steps we can take to resolve your complaint. If your complaint requires more detailed consideration, we will let you know that we have received your complaint within two weeks and try to respond to your complaint promptly. In most cases, we will respond to a complaint within 30 days. If your complaint involves complex issues, we will let you know. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner www.oaic.gov.au or call OAIC on 1300 336 002.

You can view our Complaints Policy here: AAust Complaints Policy Sept 2021

Links to other organisation’s websites

Website link requests to Arthritis Australia undergo an assessment process where an organisation is required to demonstrate that it provides a specific service to people living with arthritis, and receives a high volume of requests about arthritis. Arthritis Australia lists selected consumer groups and government organisations in the ‘Resource links’ section of its website. Arthritis Australia does not provide links to ‘For Profit’ companies’ providing health information.

Arthritis Australia performs due diligence on any organisation requesting a website link to ensure that it meets all of its required standards. Applicants must be able to demonstrate that:

• Health information provided on the website meets NHMRC guidelines.
• The organisation is the peak and/or government body representing consumers for a medical condition.
• The website has direct relevance to people living with arthritis.

Sites linking to Arthritis Australia website

The link, in the opinion of Arthritis Australia, must appear in a resource section of the website and can in no way be construed to be an endorsement of an organisations products or services.

The appearance, position and other aspects of either the link or the host website may not create the false appearance that Arthritis Australia is associated with or sponsors the host website.

The information should appear with the following explanation (Sample only):

Arthritis Australia does not accept advertising on its website.