About your Privacy, Disclaimer and Complaints Management
This website is owned and operated by Arthritis Foundation of Australia T/as Arthritis Australia.
Page updated October 2023
Thank you for visiting www.arthritisaustralia.com.au. Arthritis Australia respects and is committed to protecting your privacy. Standard user statistics such as hits, pages viewed, etc. are collected when you visit the site, however your email address is not sourced or stored during this process.
Personal information voluntarily submitted – e.g. when signing up for the newsletter, making a donation or volunteering – is and never will be disclosed to any third party without your express permission. Data, which does not disclose personal details you agree to provide, is compiled and used to help improve this website content, and guide Arthritis Australia’s policies and support services.
Arthritis Australia supports and is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles. (A copy of the Australian Privacy Principles can be found at https://www.oaic.gov.au/individuals/privacy-fact-sheets/general/privacy-fact-sheet-17-australian-privacy-principles).
A “cookie” is a small file supplied by the Website and stored by the web browser software on your computer when you access the Website. The cookie allows the Website to recognise you as an individual as you move from one page to another. A further explanation of cookies can be found at the website of the Office of the Privacy Commissioner at https://www.oaic.gov.au/. The Website uses a session cookie for maintaining contact with a user throughout a web browsing session.
The Website makes a record of your visit and logs the following information for security and statistical purposes:
- the user’s server address;
- the user’s top level domain name;
- the date and time of access to the website;
- pages accessed and documents downloaded;
- the previous website visited; and
- the type of browser software in use.
No attempt will be made to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s log files.
For additional information on arthritis please contact your local arthritis office on 1800 011 041.
If you have a question or concern, please contact us using the contact information below.
Email: [email protected]
Post: PO Box 550 Broadway NSW 2007
If you have contacted us and your question or concern has not been resolved, you may make a complaint. We will consider your complaint to determine whether there are simple or immediate steps we can take to resolve your complaint. If your complaint requires more detailed consideration, we will let you know that we have received your complaint within two weeks and try to respond to your complaint promptly. In most cases, we will respond to a complaint within 30 days. If your complaint involves complex issues, we will let you know. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner www.oaic.gov.au or call OAIC on 1300 336 002.
You can view our Complaints Policy here: AAust Complaints Policy Sept 2021
Links to other organisation’s websites
Website link requests to Arthritis Australia undergo an assessment process where an organisation is required to demonstrate that it provides a specific service to people living with arthritis, and receives a high volume of requests about arthritis. Arthritis Australia lists selected consumer groups and government organisations in the ‘Resource links’ section of its website. Arthritis Australia does not provide links to ‘For Profit’ companies’ providing health information.
Arthritis Australia performs due diligence on any organisation requesting a website link to ensure that it meets all of its required standards. Applicants must be able to demonstrate that:
- Health information provided on the website meets NHMRC guidelines.
- The organisation is the peak and/or government body representing consumers for a medical condition.
- The website has direct relevance to people living with arthritis.
Sites linking to Arthritis Australia website
The link, in the opinion of Arthritis Australia, must appear in a resource section of the website and can in no way be construed to be an endorsement of an organisations products or services.
The appearance, position and other aspects of either the link or the host website may not create the false appearance that Arthritis Australia is associated with or sponsors the host website.
The information should appear with the following explanation (Sample only):
Arthritis Australia does not accept advertising on its website.
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